Self Service Case Tracker

To check the status of your request, please enter the 10-digit service request number in the space below:

Service Request Number :

Case Status:

For additional information regarding the status/outcome of the service request,
please call 311 or 210-207-6000 or email at 311customerservice@sanantonio.gov.
The Call Center is open Monday-Friday, 7am-7pm and Saturday/Sunday, 8am-5pm